{"product_id":"customer-service-skills-profile-on-line","title":"Customer Service Skills Profile On Line","description":"\u003cdiv id=\"div__body\" data-mce-fragment=\"1\"\u003e\n\u003ctable border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" id=\"__enclosingtable\" role=\"presentation\" data-mce-fragment=\"1\"\u003e\n\u003ctbody data-mce-fragment=\"1\"\u003e\n\u003ctr data-mce-fragment=\"1\"\u003e\n\u003ctd width=\"100%\" valign=\"top\" data-mce-fragment=\"1\"\u003e\n\u003ctable align=\"left\" width=\"100%\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" data-mce-fragment=\"1\"\u003e\n\u003ctbody data-mce-fragment=\"1\"\u003e\n\u003ctr class=\"portletHandle\" id=\"handle_itemMainPortlet\" data-mce-fragment=\"1\"\u003e\n\u003ctd width=\"100%\" height=\"0\" align=\"left\" valign=\"top\" data-mce-fragment=\"1\"\u003e\n\u003ctable border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" data-mce-fragment=\"1\"\u003e\n\u003ctbody data-mce-fragment=\"1\"\u003e\n\u003ctr data-mce-fragment=\"1\"\u003e\n\u003ctd valign=\"top\" width=\"100%\" data-mce-fragment=\"1\"\u003e\n\u003ctable width=\"100%\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" data-mce-fragment=\"1\"\u003e\n\u003ctbody data-mce-fragment=\"1\"\u003e\n\u003ctr valign=\"top\" data-mce-fragment=\"1\"\u003e\n\u003ctd data-mce-fragment=\"1\"\u003e\n\u003ctable width=\"100%\" border=\"0\" cellspacing=\"0\" cellpadding=\"5\" data-mce-fragment=\"1\"\u003e\n\u003ctbody data-mce-fragment=\"1\"\u003e\n\u003ctr data-mce-fragment=\"1\"\u003e\n\u003ctd data-mce-fragment=\"1\"\u003e\n\u003ctable border=\"0\" cellpadding=\"0\" cellspacing=\"0\" data-mce-fragment=\"1\"\u003e\n\u003ctbody data-mce-fragment=\"1\"\u003e\n\u003ctr data-mce-fragment=\"1\"\u003e\n\u003ctd colspan=\"2\" data-mce-fragment=\"1\"\u003e\n\u003ctable data-mce-fragment=\"1\"\u003e\n\u003ctbody data-mce-fragment=\"1\"\u003e\n\u003ctr data-mce-fragment=\"1\"\u003e\n\u003ctd data-mce-fragment=\"1\"\u003e\n\u003cspan size=\"2\" style=\"font-size: small;\" data-mce-fragment=\"1\"\u003eTrainer's can use the Customer Service Skills Profile Leaders Guide to facilitate a group feedback session and development planning workshop with the Customer Service Skills Profile. Facilitator guidance includes  Activities, discussion points and implications for each service competency.\u003c\/span\u003e\u003cbr data-mce-fragment=\"1\"\u003e\u003cspan size=\"2\" style=\"font-size: small;\" data-mce-fragment=\"1\"\u003eThere is a development planning wheel activity that summarizes each participants development needs at the competency level.\u003c\/span\u003e\u003cbr data-mce-fragment=\"1\"\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003cspan size=\"2\" style=\"font-size: small;\" data-mce-fragment=\"1\"\u003eThis easy-to-use assessment solves one of your biggest headaches in customer service - ensuring consistency in your staff's performance.\u003cbr data-mce-fragment=\"1\"\u003eHow? By giving employees a clear picture of their unique strengths and areas they need to work on - and the motivation to acquire all the skills of an all-around good customer service giver.\u003c\/span\u003e\u003cbr data-mce-fragment=\"1\"\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cspan size=\"2\" style=\"font-size: small;\" data-mce-fragment=\"1\"\u003eEmployees can rate themselves in seven competency areas widely considered to be critical to the ability to provide exemplary service:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul data-mce-fragment=\"1\"\u003e\n\u003cli data-mce-fragment=\"1\"\u003e\u003cspan size=\"2\" style=\"font-size: small;\" data-mce-fragment=\"1\"\u003eTemperament\/disposition\u003c\/span\u003e\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003e\u003cspan size=\"2\" style=\"font-size: small;\" data-mce-fragment=\"1\"\u003eAttentive listening\u003c\/span\u003e\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003e\u003cspan size=\"2\" style=\"font-size: small;\" data-mce-fragment=\"1\"\u003eCommunicating clearly\u003c\/span\u003e\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003e\u003cspan size=\"2\" style=\"font-size: small;\" data-mce-fragment=\"1\"\u003eResolving conflict\u003c\/span\u003e\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003e\u003cspan size=\"2\" style=\"font-size: small;\" data-mce-fragment=\"1\"\u003eEngaging in joint problem solving\u003c\/span\u003e\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003e\u003cspan size=\"2\" style=\"font-size: small;\" data-mce-fragment=\"1\"\u003eCarefully negotiating\u003c\/span\u003e\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003e\u003cspan size=\"2\" style=\"font-size: small;\" data-mce-fragment=\"1\"\u003eBuilding warmth and empathy\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cspan size=\"2\" style=\"font-size: small;\" data-mce-fragment=\"1\"\u003eThe questionnaire uses graduated response scales (almost never to almost always) that help employees draw accurate conclusions about how skilled they presently are in customer service.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cspan size=\"2\" style=\"font-size: small;\" data-mce-fragment=\"1\"\u003eThe tool quickly generates insights that deliver results again and again as employees seriously consider how well they:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul data-mce-fragment=\"1\"\u003e\n\u003cli data-mce-fragment=\"1\"\u003e\u003cspan size=\"2\" style=\"font-size: small;\" data-mce-fragment=\"1\"\u003eDemonstrate an open, give-and-take attitude toward other people and customers\u003c\/span\u003e\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003e\u003cspan size=\"2\" style=\"font-size: small;\" data-mce-fragment=\"1\"\u003eHear and understand customers and help them successfully convey what they think and feel\u003c\/span\u003e\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003e\u003cspan size=\"2\" style=\"font-size: small;\" data-mce-fragment=\"1\"\u003eMake themselves understood when communicating with all kinds of people\u003c\/span\u003e\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003e\u003cspan size=\"2\" style=\"font-size: small;\" data-mce-fragment=\"1\"\u003eUse a positive, constructive, and solution-focused approach whenever conflict arises\u003c\/span\u003e\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003e\u003cspan size=\"2\" style=\"font-size: small;\" data-mce-fragment=\"1\"\u003eAnalyze situations and customer concerns and suggest actions that can help resolve problems\u003c\/span\u003e\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003e\u003cspan size=\"2\" style=\"font-size: small;\" data-mce-fragment=\"1\"\u003eNegotiate to create mutually beneficial outcomes\u003c\/span\u003e\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003e\u003cspan size=\"2\" style=\"font-size: small;\" data-mce-fragment=\"1\"\u003eBuild a spirit of trust and sincerity to make customers feel they identify with them and care about their concerns\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ctable border=\"0\" cellpadding=\"0\" cellspacing=\"0\" data-mce-fragment=\"1\"\u003e\n\u003ctbody data-mce-fragment=\"1\"\u003e\n\u003ctr data-mce-fragment=\"1\"\u003e\n\u003ctd data-mce-fragment=\"1\"\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbr data-mce-fragment=\"1\"\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\u003cdiv id=\"div__footer\" class=\"noprint\" data-mce-fragment=\"1\" leftmargin=\"0\" topmargin=\"0\" marginwidth=\"1\" marginheight=\"1\"\u003e\n\u003cdiv id=\"footer\" data-mce-fragment=\"1\"\u003e\u003cbr\u003e\u003c\/div\u003e\n\u003c\/div\u003e","brand":"HRD Press","offers":[{"title":"Default Title","offer_id":47104086147351,"sku":"","price":1560.0,"currency_code":"PHP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0833\/3099\/0359\/files\/SSPROL-F.jpg?v=1696599140","url":"https:\/\/trainingrus.org\/products\/customer-service-skills-profile-on-line","provider":"HRD Superstore","version":"1.0","type":"link"}