Giving Clear Information Workshop

The Rationale

In the world of work, managers and supervisors are expected to communicate clearly, con­cisely, completely, crisply, convincingly, and courteously. Thoughts and information should flow logically and smoothly toward the accomplishment of each message’s purpose. Unfortu­nately, the free flow of thought from the human brain is rarely this well organized. Often we regret things we said or did not say¼ things that interfered with our objective. Most of us need time to outline a message, whether written or spoken, before we begin to deliver it¼ we need time to “load brain before firing mouth.” In this module, we look at the process of giving infor­mation as a carefully planned sequence that moves both parties toward a desired outcome.

Learning Objectives for the Workshop
Participants who attend this workshop will be able to:

• Recognize when comments are and are not relevant to Aim
• Know when to exert high and low Bias in a message
• Identify factors that help or hinder a positive Climate in our communications
• Follow a 3-step process for planning an interaction
• Use a checklist for giving information effectively
• Organize information into a concise, crisp, compelling message

Performance Criteria in the Workplace Participants who attend this workshop will be able to:

• Apply the ABC’s in interpersonal communications
• Analyze and edit a script of an interview
• Plan an interaction, following a 3-step process
• Prepare a script to show the giving and getting of information
• Organize a written message effectively (combining, sequencing, etc.)
• Evaluate one’s communication skills against 12 criteria
• Rewrite a message to accomplish its objective