The 49 inventories are arranged in alphabetical order by topic. For easy reference, they are organized in a matrix index into 10 categories:

• Coaching/counseling
• Communication
• Customer service
• Leadership skills
• Organizational awareness
• Performance management
• Personal effectiveness
• Recruitment and selection
• Teamwork
• Training and development

In each category, you’ll find a wide range of inventories covering the skills, attitudes and behaviors needed to demonstrate virtually any skill set or competency –  such as assertiveness, interview skills, motivation, creativity, conflict management and many more.

You can use each inventory as a stand-alone item. The inventories also are ideal as  preparatory material before sessions, part of group or individual coaching sessions or assessment modules to gauge improvement after training is over. Using the key learning points that accompany each inventory, you’ll become a better trainer as you learn how to initiate stimulating discussions and help learners create their own personal action plans.