Leading Empowered Teams Instructor's Kit

Why good isn’t good enough. Leading Empowered Teams stresses building trust and empowering team members to anticipate and take action to solve customer problems. Managers learn how to provide team support to create pockets of service excellence within their own control.

Service Quality Institute is the globally accepted standard of achievement among customer service professionals. This seminar is for executives, managers, leaders, supervisors and trainers who want to drive and nurture a service culture built around empowerment and teamwork. Learn how to improve your coaching and reinforcement skills and become Customer Service Certified.

Implemented in a 2 day seminar or
4 sessions of 4 hours each spaced several days apart or
2 one day seminars spaced one week apart