The Front Line Guide Series is a “no-nonsense” collection of five short guidebooks designed for the needs of new supervisors and supervisor candidates who need to quickly become grounded in practical competency areas that are crucial for managing others. All five guides include quizzes, checklists, and short exercises to reinforce key principles so they can be put into action on the job. These techniques are used in more than 200 hundred organizations including the US military, Fortune 500 organizations, state and local governments, and by self-employed individuals as well. If you need to quickly reference and grasp key management ideas and techniques this series is a must-have.
Seven Chapters in The Front Line Guide to Communicating with Employees cover:
Communicate your commitment, authority, and leadership
Establish good two-way communication
Deal with negative attitudes
Overcome the challenges to listening well
Be clear about your messages
Avoid being defensive
Identify problems
Find a workable middle ground
Eight chapters, in The Front Line Guide to Mastering the Manager’s Job covers:
Overcome fear in the workplace
Work with others
Set goals and standards
Plan work and schedule resources
Manage Time and prioritize
13 chapters in The Front Line Guide to Creating a Winning Management Style covers:
Give fast and targeted feedback
Become more accessible to others
Treat employees like adults
Build self-esteem and self-respect in every conversation with employees
Re-define roles and responsibilities so every employee can succeed
11 chapters in The Front Line Guide to Building High-Performance Teams cover:
Develop leaders in your teams
Release human potential for profit
Build a high-performance team
Appraise people and performance
Get rid of non-performers
Train, coach, discipline, and counsel
Eight Chapters in The Front Line Guide to Thinking Clearly covers:
Improve how you learn and see
Develop your thinking ability
Overcome personal challenges associated with thinking clearly